Service Design Techniques hosted by Department of Jobs and Small Business

Friday, 20 July 2018 -
9:30am to 12:30pm

 

On 20 July in Canberra, speakers from Employment Systems Group and the Department of the Human Services (DHS) share service design techniques. Hear the latest tips from the Online Employment Services Trial and the redesign of the end-to-end DHS system. Marvel at the Chatbot demonstration and the possible application of this technology in your Department.

Session 1 - Online Employment Services Trial and User Centred Design including insights from 2020 research

Date: 20 July 2018

Time: 9.30 am – 10.30 am

Venue: Meeting Rooms GR01 and GR02, 12 Mort Street, Canberra City

Speakers: Nicolle Johnston, Miriam Hanson, Ian Sheldon

RSVP by emailing innovationpartnerships [at] jobs.gov.au

 

Session 2 - Department of Human Services presentation – WPIT and Future State Tech Design

Date: 20 July 2018

Time: 10.30 am – 11.30 am

Venue: Meeting Rooms GR01 and GR02, 12 Mort Street, Canberra City

Speaker: John Kilner

RSVP by emailing innovationpartnerships [at] jobs.gov.au

 

Session 3 - Chatbot demonstration and discussion on applications within the Department of Jobs and Small Business

Date: 20 July 2018

Time: 11.30 am – 12.30 am

Venue: Meeting Rooms GR01 and GR02, 12 Mort Street, Canberra City

Speaker: Vlado Cvetkoski

RSVP by emailing innovationpartnerships [at] jobs.gov.au

Cost: 
Free
Contact: 
innovationpartnerships@jobs.gov.au