Engagement and collaboration

Innovation flourishes in an environment of openness and collaboration. Strengthening engagement with citizens, clients and stakeholders can boost the innovative potential of the organisation substantially. Significant innovation can be achieved by working with those groups to identify the main problems or issues and the user/client perspective on them. Their involvement is also very important in developing innovative solutions. This can range from a full process of co‑creation to more traditional consultations.

Engagement with service delivery partners is another important source of key input and ideas. The partners will have insights into policy and service design.

Apart from tapping into the innovative potential of staff as set out above, staff should be encouraged to be involved in relevant networks such as communities of practice, and agencies should look to support communities of practice within their own fields.