Emphasising uncertainty

It can be helpful to emphasise the uncertainties that an initial implementation of an innovation, such as a pilot or experiment, is trying to address.

As with a scientific experiment, what is it that will be discovered by the innovation? How will it combat a problem the agency is facing?

An innovation process does not have to succeed to reduce uncertainty, just as a failed experiment can tell scientists what does not work or what is not ‘true’. The results of the innovation process—what was learned and how it will aid future endeavours—should be proactively and appropriately communicated.