DesignGov

I am happy to announce in my first blog post as CEO of the Centre for Excellence in Public Sector Design, that the Centre will be known from now on as DesignGov.Our tagline, our statement of intent and what we are about at DesignGov, is ‘Reframing problems, reshaping experiences’. Design driven innovation is proving to play a key role in providing new ways of understanding or reframing problems and therefore offers new ways of addressing known problems in corporate, community and government...
I am delighted to share with you today that the role of CEO for the Centre for Excellence in Public Sector Design will be undertaken by Ms Jane Treadwell.Jane has significant experience in government and change management, including through her previous roles as Government Chief Information Officer for the Victorian Public Service, and Deputy CEO, Business Transformation and Chief Information Officer at Centrelink.Jane has most recently operated her own consulting company and been a senior...
Despite the tongue-in-cheek nature of this post’s title[1. For those familiar with the relevant episode, the second part of the title should be sung repeatedly in the spirit of The Simpsons chant “You don’t win friends with salad”], it is about a serious aspect of the innovation process. Innovation is hard work. It means that you are changing the status quo, and the status quo can be quite firmly attached where it is, thank you very much. It means that you are asking (or requiring) people to...
One of the things I was asked to do at the Centre for the first meeting of our Board was a quick survey of what other public sector innovation or design labs have done over the last fewyears – what problems they’ve identified and what design-led solutions have they come up with?I looked at seven broadly-focused organisations in all - MindLab (Denmark); Helsinki Design Lab (Finland); The Innovation Unit (UK); Nesta – Public Services Lab (UK); the Reinvention Labs Program (USA); the Innovation...
This post should be read in conjunction with 'Establishing, running and closing a public sector innovation lab – a reflection on the DesignGov experiment'. Please also note that a PDF version of the below post is also available - PDF 255 KB.What do you need to consider in setting up a public sector innovation lab? What is needed to operate one? And what might you need to consider if closing one?The DesignGov experiment was an 18 month initiative of the Australian Public Service to apply design-...
This post is the third in a series about the Coursera course 'Design: Creation of Artifacts in Society'. You can read about Week 1 and Week 2 on the blog.So far the course has covered the basics of design and an overview of the design process (Week 1) and  understanding and defining the problem as part of the design process (Week 2). Week 3 covered exploring design concepts and alternative options. Concepts are visual explorations of possible solutions and help generate alternative explorations...
This is the fifth and final post in a series about the Coursera course ‘Design: Creation of Artifacts in Society'.In the last lectures of the course, Professor Ulrich looked at supply chains and the need for designers to understand the costs and steps of the supply chain (and that the design budget is usually only one quarter of the retail price of a commercial product). The Professor took us through the likely supply chain and costs of two types of electric toothbrushes.While this element of...
[Ken Pettifer is acting Deputy Secretary at the Department of Industry, Innovation, Science, Research and Tertiary Education]In January, I updated you about the Secretaries Board commitment to establish the Centre for Excellence in Public Sector Design. Since then we have been busy with the various processes and procedural matters to get the Centre underway.I can now provide advice about what has been happening in the establishment phase. At the May Secretaries Board meeting, our Secretary Dr...
What does design offer that we don’t already have in the public sector? How does design fit with what we already do or with other ‘new’ trends and techniques? In the public servant’s tool-set, when and how should design be used?These are some of the questions that have come up in discussions with colleagues across the public service. There’s a lot of interest in design thinking and what it can offer, but there’s also uncertainty as to how it differs from some existing practices, or how it fits...
At the Australian Centre for Excellence in Public Sector Design we are seeking to understand what is the nature of the design eco-system and the tools and methodologies being used. In this post I thought I would share with you the results of some of that work and to seek your help.What I have found is that there isn’t a definitive single approach, however all the approaches employed by the various players in the design eco-system seek to give effect to the following five credos (adapted from...