DesignGov

Can you help us identify what information sharing forums and inter-agency networks exist across the APS?One of the first activities we have been undertaking as part of the new Centre for Excellence in Public Sector Design is to try and map out the innovation and design ecosystem within which the Centre lives. Part of that task includes identifying what channels there are for how information (including ideas) moves through and beyond the APS and where various capabilities lie.We know there are...
There are over two million businesses trading in Australia. Within that large number, there are going to be lots of different categories of shared characteristics and interest.  How can government best divide this big group into smaller groups of common experience? And what groupings should be used when?One of the areas we at DesignGov are looking at in our project on business/government interaction is this question of segmentation. Just as businesses divide their market into different segments...
Recently some of us at Centre for Excellence in Public Sector Design (as well as others across the public service plus many more around the world) signed up to do 'Design: Creation of Artifacts in Society' through Coursera, a massive open online course. The eight week course is taught by Professor Karl T. Ulrich from the Wharton School at the University of Pennsylvania and the week beginning 22 October 2012 was the first week of the course. I plan to share my experiences of doing the course...
Some recent developments and articles of interest: DesignGov is seeking a designer to join our team for several months to work with them on their major projects, to build design capability in the APS and to apply design within the public sector The Design Commission in the UK has issued a report 'Restarting Britain 2: Design and Public Services' looking at the role of design in the public sector Tim Kastelle looks at one way that organisations can kill innovation - the air sandwich The...
As my colleague Alex Marsden recently outlined, the first project for the Centre for Excellence in Public Sector Design is looking at the interaction between business and government – how might we dramatically improvement business and government[1. While the term government is used here, it is being used to refer to the whole machinery of government, including the public sector] interaction?With a big topic area like this, where do you start?We at the Centre began by considering some of the...
How do you go about setting up a public sector innovation lab?Before the end of DesignGov, members of the team considered what some of the main lessons were and we shared many of those through the DesignGov blog.However, it takes some time to work through all of the insights and experiences to distil what is most important, and to get sufficient distance to be able to take a more objective view.There has also been ongoing interest from colleagues and counterparts within Australia and from...
I am delighted to share with you today that the role of CEO for the Centre for Excellence in Public Sector Design will be undertaken by Ms Jane Treadwell.Jane has significant experience in government and change management, including through her previous roles as Government Chief Information Officer for the Victorian Public Service, and Deputy CEO, Business Transformation and Chief Information Officer at Centrelink.Jane has most recently operated her own consulting company and been a senior...
I am happy to announce in my first blog post as CEO of the Centre for Excellence in Public Sector Design, that the Centre will be known from now on as DesignGov.Our tagline, our statement of intent and what we are about at DesignGov, is ‘Reframing problems, reshaping experiences’. Design driven innovation is proving to play a key role in providing new ways of understanding or reframing problems and therefore offers new ways of addressing known problems in corporate, community and government...
One of the things I was asked to do at the Centre for the first meeting of our Board was a quick survey of what other public sector innovation or design labs have done over the last fewyears – what problems they’ve identified and what design-led solutions have they come up with?I looked at seven broadly-focused organisations in all - MindLab (Denmark); Helsinki Design Lab (Finland); The Innovation Unit (UK); Nesta – Public Services Lab (UK); the Reinvention Labs Program (USA); the Innovation...
Despite the tongue-in-cheek nature of this post’s title[1. For those familiar with the relevant episode, the second part of the title should be sung repeatedly in the spirit of The Simpsons chant “You don’t win friends with salad”], it is about a serious aspect of the innovation process. Innovation is hard work. It means that you are changing the status quo, and the status quo can be quite firmly attached where it is, thank you very much. It means that you are asking (or requiring) people to...