Some recent developments and articles of interest:
- Mat Hunter from the UK Design Council looks at the importance of design in public services. “Whether you believe in a moral duty to offer citizens a better experience, better designed services usually mean lower delivery costs for the public sector. The simple truth is that a poor consumer experience creates noise in the system, and that noise feeds back on the providers of public services.”1
- Naveen Jain suggests that non-experts are actually better at disruptive innovation. “I believe that people who will come up with creative solutions to solve the world’s biggest problems — ecological devastation, global warming, the global debt crisis and distribution of dwindling natural resources, to name a few — will NOT be experts in their fields. The real disruptors will be those individuals who are not steeped in one industry of choice, with those coveted 10,000 hours of experience, but instead, individuals who approach challenges with a clean lens, bringing together diverse experiences, knowledge and opportunities.”2
- Pia Waugh looks at the skills involved in community engagement and development. “Herding cats ends up being about leadership, building respect, being an active part of a live conversation, setting and encouraging a constructive tone, managing community expectations and being a constant presence that people can turn to and rely upon. Cat herding is about building community.” [3. This quote is not covered by the Creative Commons licence or Commonwealth Copyright. From Pia Waugh ”Public engagement: more customer service than comms” 11 July 2o12 accessed at http://pipka.org/public-engagement-more-customer-service-than-comms/
- The Institute of Public Administration Australian (IPAA) has launched a new national website to promote events and professional development services to public servants across Australia
- The US Government has launched the fourth annual SAVE Award (Securing Americans Value and Efficiency). The Award is a competition for federal employees to submit ideas about how to cut waste, save taxpayer dollars, and make government more effective and efficient.
As always, please feel free to identify any other recent developments or articles of interest in the comments below.
- This quote is not covered by the Creative Commons licence or Commonwealth Copyright. From Mat Hunter “Redesigning public services: happier customers cost us less” 10 July 2012 accessed at http://www.guardian.co.uk/local-government-network/2012/jul/10/redesigning-public-services-design-council ↩
- This quote is not covered by the Creative Commons licence or Commonwealth Copyright. From Naveen Jain “Rethinking the Concept of “Outliers”: Why Non-Experts are Better at Disruptive Innovation” 12 July 2012 accessed at http://www.forbes.com/sites/singularity/2012/07/12/rethinking-the-concept-of-outliers-why-non-experts-are-better-at-disruptive-innovation/ ↩
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